Shipping Policy
We promise our patrons one of the best experiences of online shopping that is hassle free and reliable. We take care of all parameters that ensure your delivery reaches you in a sound state. Once the order is shipped from the warehouse, it cannot be canceled. When the shipment is delivered and if the customer receives a faulty product then he or she can raise the return request. The tentative delivery period varies from 4-5 days. However, the actual delivery time may vary due to unexpected circumstances. We provide free shipping on all prepaid orders above Rs.1000. If you choose COD payment method, we levy a Rs. 50 Extra.
Shipping Charge Fully Depend on the Packaging (W X H X L) and Weight of the product and your delivery address.
Return & Exchange Policy
- The return or exchange can be done within 7 days after your order is delivered.
- In case the customer receives defective/wrong product(s), the reverse pickup will be generated by us and the shipping charges will be covered by us only.
- Note: It is mandatory to capture a video/photo before shipping the package or handling it to our courier partner.
- If the customer’s pin code is non-serviceable by our courier partners, then the customer is liable to self-ship the product(s) and the shipping charges upto ₹100 are 100% refundable if customer receives defective/wrong product(s).
- Please courier the product(s) to the following address:
ZIVVY, ASHOUTOSH NAGAR, HIJALPUKURIA,HABRA, NORTH 24 PARGANAS, WEST BENGAL, PIN 743263 - Kindly pack the product(s) properly to prevent damage during transit. Please ensure the product(s) must be in unused condition with all tags and packaging.
- Due to hygiene concerns of our customers, we do not accept return/refund or perform an exchange for the inner garments & selected beauty & personal care products.
- Note: We suggest you to select ‘Speed Post’ as your courier service rather than using other courier companies. Speed Post is a government-owned entity that operates India’s largest postal network and it is totally reliable.
Refund Policy
- Prepaid Orders: The refund for the prepaid order will be processed within 7 working days after receiving your order at the warehouse and Quality Check of the product(s). The Refund Amount will be reflected in the respective payment mode. Note : If you’ve placed a prepaid order using a Refund Coupon, the Value of the Coupon Code will be refunded through a Coupon and the remaining amount will be paid through your original payment mode.
- For COD Orders: A coupon code of the ordered value will be sent to your registered email address/contact number within 48 hours after receiving your order at the warehouse and Quality Check of the product(s).
Cancellation Policy
Things To Consider
- The cancellation request for your order can be done within 24 hours of placing the order through the ZIVVY Chatbot. Access the Chatbot from My Account>>Need Help or Contact Us>>Help Centre.
- If the order is shipped from the warehouse, it cannot be cancelled. However, if the product(s) is found to be wrong/damaged, you can raise a return request within 7 days of order delivery
- The customers are requested to check the size guide before placing the order.
- The color of the product(s) may vary as per the customer’s screen resolution.
- Please provide your WhatsApp registered number for timely updates and a better shopping experience.
- Due to hygiene concerns of our customers, we do not accept return/refund or perform an exchange for the Inner garments & some personal care products.
- If the customer receives a torn parcel/unrelated product(s)/empty parcel, they are requested to raise a query within 48 hours of delivery. For a safer side, we suggest our customers to create an unboxing video of the parcel too.