Overview
At Zivvy, we are committed to providing you with the best possible shopping experience, which includes reliable and efficient shipping services. This Shipping Policy outlines the terms and conditions regarding the shipping of products purchased from our website, www.zivvy.in.
Shipping Destinations
We currently offer shipping to the following locations:
- Domestic: All states and territories within India.
- International: Not available international shipping At Right Now.
Processing Time
All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping Rates and Delivery Estimates
Domestic Shipping
- Standard Shipping: 5-7 business days | ₹50 ( Rate may vary with shipping address )
- Express Shipping: 2-3 business days | ₹100 ( Rate May vary with Shipping Address )
- Free Shipping: 5-7 business days on orders over ₹1000 (all over india) & 800 For West Bengal
Note: Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
Shipping Confirmation and Order Tracking
You will receive a shipping confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 48 hours.
Damages
Zivvy is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
Returns and Exchanges
For information about returns and exchanges, please refer to our Return & Refund Policy.
Order Tracking
You can track your order status online by logging into your account on our website. Once your order has shipped, you will receive an email with tracking information. You can also track your order directly on the courier’s website or our website using the tracking number provided.
Delayed or Lost Orders
While we strive to deliver your order within the estimated delivery times, sometimes delays can occur due to unforeseen circumstances such as weather, customs processing, or carrier delays. If your order is significantly delayed, please contact our customer service team for assistance.
Incorrect Address
Please ensure that you provide the correct shipping address during the checkout process. Zivvy is not responsible for orders shipped to incorrect addresses provided by the customer. If an order is returned to us due to an incorrect address, we will contact you to arrange reshipment at your expense.
Contact Us
If you have any questions about this Shipping Policy, please contact us:
- Email: zivvycustomercare@gmail.com
- Phone: +91-9832701360
- Address: Zivvy, Ashutosh nagar,Hijalpukuria,Habra,North 24 parganas(West Bengal), India
Changes to This Policy
We may update our Shipping Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and we encourage you to review this policy periodically to stay informed.
Thank you for shopping with Zivvy!